Frequently Asked Questions - YourCasa



Where does your company come from?

We are founded & managed in Germany.

Where do you ship to?

We also offer shipping to select European countries including Germany, Austria, France, Spain, Italy, Poland, Czech Republic, Netherlands and Belgium.

You can find further information about shipping here

Can I return my product?

Further information on complaints and returns can be found here

When will my product arrive?

You can find further information about shipping here

How can I pay?

Further information on payment information can be found here

Is my payment secure?

Absolutely. We only work with SSL-encrypted and secure payment providers.

My question has not been answered, what should I do?

If you have any further questions, please write to our support team under “ Contact ”. We are available 24/7 and look forward to hearing from you.