Returns & Complaints | YourCasa.de

Returns & Complaints

We understand that sometimes it is necessary to return products or make a claim. Our priority is to ensure you are satisfied with your purchase. However, if you are having difficulty, we are here to help you.

Customer service contact:

  • Email: info@yourcasa.de

Return process

Return instructions:

  1. Contact our customer service at info@yourcasa.de to report the return. Please always provide the invoice or order number.
  2. Pack the item securely.
  3. Send the item to the address we provided.
  4. Please note the processing time of 2-3 days for the refund.

Are returns free ?

We give you a return policy of 30 days from the date of receipt of your order. If for any reason you are not satisfied with your product, you may return it within this period.

Standard goods in Germany
Very uncomplicated and at no cost .

Request return label :

  • Do you need a return label? No problem! Simply send us a short email to info@yourcasa.de with your order number and we will immediately send you a return label!
  • Simply print out the label.
  • Take the package to the nearest shipping point.
  • The amount to be refunded will be back in your account within a few working days.

DHL bulky goods in Germany
Please note that the return costs are borne by you.
Freight forwarding goods in Germany
Please note that the return costs are borne by you.
Standard goods outside Germany
Please note that the return costs are borne by you.

Complaint process

Steps to report a problem:

  1. Contact our customer service immediately to report the problem.
  2. Please prepare all necessary information, including possible photos, to speed up the process.

Note: Contacting customer service as early as possible will help us resolve your concerns as quickly as possible.